The Christmas season is the golden quarter for most retailers. This is the quarter that should be best for balance sheets; a successful peak will mean a successful year.
In the past five years, the nature of peak trading has shifted. From changes in delivery fulfilment services, to the use of click-and-collect and most recently the Black Friday bonanza, it's vital that retailers react fast.
As we enter the golden quarter, the question on retail bosses' lips is: are we ready?
Check out this insight from Retail Week which offers unique insights into:
- Consumer plans for Christmas spending this year
- How to improve customer experience
- The Black Friday phenomenon – will people be spending again this year and who will they be spending with?
- Top tips: How retailers should prepare for Black Friday